[PDF.62yo] Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)

Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)

[PDF.ja05] Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)

Customer Care: A Training  Pat Gannon-Leary, Michael McCarthy epub
Customer Care: A Training  Pat Gannon-Leary, Michael McCarthy pdf download
Customer Care: A Training  Pat Gannon-Leary, Michael McCarthy pdf file
Customer Care: A Training  Pat Gannon-Leary, Michael McCarthy audiobook
Customer Care: A Training  Pat Gannon-Leary, Michael McCarthy book review
Customer Care: A Training  Pat Gannon-Leary, Michael McCarthy summary

 | #5289952 in Books |  2010-03-29 |  2010-03-15 | Original language:English | PDF # 1 |  9.10 x.60 x6.20l,.83 | File type: PDF | 262 pages

---

||1 of 2 people found the following review helpful.| A seminal contribution to academic library 'Library Science' reference collections|By Midwest Book Review|The collaborative effort of Pat Gannon-Leary and Michael D. McCarthy, "Customer Care: A Training Manual For Library Staff" is a 242-page training manual for designing and delivering customer care programs for library systems of all types and sizes, including academic, corpo| |This title is recommended for library administrators and courses in library and information science programs on public services management and improvement., Reference and User Services Quarterly|About the Author|Dr. Pat

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

• Dual use – reference work and/or training manual
• Potential as a text book
• Applicable to a wider context than LIS ...
  
  You can specify the type of files you want, for your gadget.Customer Care: A Training Manual for Library Staff (Chandos Information Professional Series)   |  Pat Gannon-Leary, Michael McCarthy. I was recommended this book by a dear friend of mine.
  
  Download Now